SalesCycle Privacy Policy

Last updated: June 9, 2026

This Privacy Policy explains how SalesCycle collects, uses, discloses, and protects information when you visit our website, use our demos, talk or chat with Alex, request information, or communicate with us by phone, text message, email, direct message, web chat, or other channels.

Information We Collect

We may collect the following categories of information:

Contact information, such as name, business name, email address, phone number, and website URL.
Business information you choose to provide, such as services, customers, goals, workflows, and support needs.
Communications content, including calls, texts, chats, emails, DMs, transcripts, recordings, message history, and support requests.
Demo and usage information, such as selected demo paths, role-play scenarios, pages viewed, browser type, device information, IP address, timestamps, and interaction events.
Consent and preference records, including opt-in, opt-out, call recording, and communication preference information.

How We Use Information

We use information to:

Provide, operate, personalize, and improve SalesCycle, Alex, and our website.
Respond to requests, run demos, schedule calls, answer questions, and provide customer support.
Send transactional, informational, service, appointment, support, demo, and marketing communications when permitted by law and your consent.
Generate transcripts, summaries, analytics, and follow-up actions from communications.
Monitor quality, train and evaluate systems, improve AI performance, troubleshoot, secure the service, and prevent abuse.
Maintain compliance records, including TCPA, opt-in, opt-out, and recording-consent records.

AI Voice, Chat, Recording, and Transcripts

SalesCycle may use artificial intelligence, including the AI agent Alex, to answer calls, conduct demos, respond to messages, generate summaries, and assist with follow-up. Calls, chats, texts, emails, DMs, and demo conversations may be recorded, monitored, transcribed, summarized, analyzed, and stored for service delivery, quality assurance, training, security, legal compliance, and product improvement.

If you do not want a call, chat, or message interaction recorded or transcribed, do not start or continue that interaction, tell the agent or representative, or contact us using another available method.

Text Messaging and Mobile Consent Data

If you provide a mobile number or opt in to receive text messages, we may use that number to send SMS, MMS, RCS, or similar messages consistent with your consent and applicable law. Message frequency varies. Message and data rates may apply. You can opt out of text messages by replying STOP, and you can request help by replying HELP.

We do not sell, rent, or share mobile opt-in information, text messaging consent, or phone numbers collected for messaging with third parties or affiliates for their marketing or promotional purposes. We may share such information with service providers, messaging platforms, carriers, aggregators, and compliance vendors only as needed to deliver messages, operate the service, maintain consent and opt-out records, prevent abuse, or comply with law.

How We Share Information

We may share information with:

Service providers that help us host the website, operate communications, process messages, store data, analyze usage, secure systems, and provide customer support.
Communications providers, carriers, aggregators, and platforms used to send, receive, record, transcribe, and manage calls, texts, emails, chats, and DMs.
Professional advisors, regulators, law enforcement, or other parties when required to comply with law, enforce our terms, protect rights, prevent fraud, or respond to legal process.
Successors or counterparties in connection with a merger, acquisition, financing, reorganization, or sale of assets.

Cookies and Analytics

We may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the website, understand performance, remember preferences, measure demos, and improve the user experience. You can control cookies through your browser settings, but some site features may not work properly without them.

Your Choices

You may opt out of text messages by replying STOP.
You may request text-message help by replying HELP.
You may ask us to update, delete, or stop using certain information, subject to legal, security, and operational limits.
You may stop participating in a recorded or AI-assisted call or chat if you do not consent to recording, transcription, or AI processing.

Retention

We retain information for as long as reasonably necessary to provide the service, operate demos, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, preserve consent and opt-out records, and improve our systems.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

SalesCycle is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a new last-updated date.

Contact Us

To contact SalesCycle about this Privacy Policy, privacy requests, or communications preferences, call us at 843-983-2361.